Privacy Policy
We believe transparency builds trust. This policy explains exactly how noralivanos handles your financial data and personal information when you use our financial data interpretation services.
Information We Collect
When you use noralivanos's financial data interpretation services, we collect information that helps us provide accurate analysis and maintain your account security. Our data collection practices are designed specifically for Australian privacy laws and financial regulations.
Personal Information
Your name, email address, phone number, and business details when you create an account or contact us for services.
Financial Data
Financial statements, transaction records, and business metrics you upload for our interpretation and analysis services.
Technical Information
IP address, browser type, device information, and how you interact with our website and analysis tools.
How We Use Your Information
Your information serves specific purposes related to providing financial data interpretation services. We don't use your data for unrelated marketing or sell it to third parties.
- Analyze and interpret your financial data to provide actionable insights
- Generate custom reports and recommendations based on your business metrics
- Communicate with you about our services and your account
- Improve our analysis tools and interpretation algorithms
- Comply with Australian financial reporting and privacy regulations
- Protect against fraud and maintain system security
Data Protection and Security
Financial data requires the highest level of protection. We use bank-grade encryption and security measures that meet Australian Prudential Regulation Authority guidelines.
All data is encrypted both in transit and at rest using AES-256 encryption. Our servers are located in Australian data centres that comply with ISO 27001 standards. Access to your information is strictly limited to authorized personnel who require it to provide our services.
We conduct regular security audits and maintain comprehensive backup systems. In the unlikely event of a data breach, we'll notify you within 72 hours as required by the Privacy Act 1988.
Data Sharing and Disclosure
We don't sell your personal information to anyone. We only share data in these specific circumstances:
- With your explicit consent for specific business purposes
- To comply with valid legal requests from Australian authorities
- With trusted service providers who help operate our platform (all bound by strict confidentiality agreements)
- If required for business transfers, though your data rights remain protected
Any third-party service providers we work with must meet the same security standards we maintain and are contractually prohibited from using your data for their own purposes.
Data Retention
We keep your information only as long as necessary to provide our services and meet legal requirements. Financial records are typically retained for seven years in accordance with Australian taxation and business record requirements.
When you close your account, we'll delete your personal information within 90 days unless we're legally required to keep certain records. You can request immediate deletion of specific data types at any time.
Your Privacy Rights Under Australian Law
Access Your Data
Request a complete copy of all personal information we hold about you, provided within 30 days at no charge.
Correct Information
Ask us to update or correct any inaccurate personal information in our records immediately.
Delete Data
Request deletion of your personal information when it's no longer needed for business purposes.
Restrict Processing
Limit how we use your information while maintaining your account and service access.
To exercise any of these rights, contact our Privacy Officer using the details below. We'll respond to all requests within the timeframes required by Australian privacy law.
Cookies and Tracking
We use essential cookies to make our website function properly and analytics cookies to understand how you use our services. You can control cookie settings through your browser, though some features may not work if you disable essential cookies.
We don't use tracking pixels or share data with advertising networks. Our analytics are focused solely on improving our financial interpretation services for Australian businesses.
Children's Privacy
Our services are designed for businesses and individuals over 18. We don't knowingly collect personal information from children under 13. If you believe we've accidentally collected such information, please contact us immediately so we can delete it.
Changes to This Policy
We review and update this privacy policy annually or when we make significant changes to our services. We'll email you about important updates and post the new version on our website with a revised effective date.
Your continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, you can close your account and request data deletion.
Privacy Questions or Concerns?
Address: 317 Hunter St, Newcastle NSW 2300, Australia
Phone: +61 3 9925 9446
Email: info@noralivanos.com
Privacy Officer: privacy@noralivanos.com
We're committed to addressing privacy concerns promptly and transparently. Most inquiries receive a response within 2 business days.